Shipping Policy
Shipping Policy
At Pawkiva, we believe caring for your pets should be simple, reliable, and worry-free — not only in the products you choose, but also in how they are delivered to your door. This Shipping Policy explains how orders are prepared, shipped, and delivered.
Our Shipping Philosophy
Pawkiva is a modern pet essentials brand created for everyday pet families and real-life pet care routines.
To reduce excess storage, overproduction, and unnecessary waste, many of our items may ship from international fulfillment centers across the world.
Smart Routing: Your order will be automatically dispatched from the nearest warehouse that has your items in stock.
Multiple Shipments: If you order different items, they may occasionally arrive in separate packages if they are sourced from different specialized warehouses.
1. Processing Time & Shipping Fee
Every Pawkiva order is prepared with care.
Order Processing Time:
Please allow 1–2 business days for order verification, quality inspection, and packaging before shipment.
Peak Periods (Holidays / Promotions):
During high-demand seasons, processing may take up to 3 business days.
Shipping Fee:
We charge a flat $5.99 shipping fee on all orders, regardless of destination.
2. Estimated Delivery Times
Because our products are fulfilled through global logistics partners, delivery times may vary by location.
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–10 business days |
| Canada / UK / Australia | 10–15 business days |
| Rest of World | 15–20 business days |
Delivery times are estimates only and are not guaranteed delivery dates.
We appreciate your patience — quality products and careful delivery take time.
3. Order Tracking
Once your order ships, you will receive a confirmation email with tracking details.
Please note:
- Tracking information may take 1–3 business days to update after shipment
- Temporary delays in tracking updates do not indicate a lost package
- Tracking may pause while your package is moving between facilities or clearing customs
You can track your order here:
https://www.17track.net/en
4. Customs, Duties & Taxes
International orders may be shipped DDU (Delivered Duty Unpaid).
This means:
- Any customs duties, taxes, or import fees are the responsibility of the customer
- Pawkiva is not responsible for delays caused by customs clearance
- Customs charges vary by country or region
Customs charges are uncommon for many pet products, but local regulations may vary.
5. Order Changes & Cancellations
Orders are processed promptly to ensure timely delivery.
If you need to update your shipping address or cancel your order, please contact us at:
Please contact us within 12 hours of placing your order.
Once processing has begun, changes or cancellations can no longer be guaranteed.
6. Lost or Damaged Packages
Your satisfaction matters to us.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with a clear photo or video of the damaged item.
Please email us at:
We will review the issue and help arrange a suitable solution.
Lost Packages
Pawkiva is not liable for packages that are lost or stolen after the tracking status shows “Delivered.”
If your tracking says delivered but you cannot find it, please:
- Check with neighbors or household members
- Check around your mailbox, porch, front desk, mailroom, or delivery area
- Contact the shipping carrier or local courier immediately to file a claim
We will provide you with all available tracking information to assist your claim, but we cannot grant refunds for items successfully delivered to the address provided at checkout.
7. Contact Us
If you have any questions about shipping, feel free to reach out to us at:
Email: support@pawkiva.com
Phone / Text: +1 (747) 223-8678
Company Name: HONG KONG CLOUD NEXUS TECHNOLOGIES LIMITED
Business Address:
SUITE C, RM 39, 10/F, GRAND INDUSTRIAL BUILDING,
159-156 WO YI HOP ROAD, KWAI CHUNG NT