Privacy Notice

Privacy Notice

Thank you for visiting Pawkiva, operated by HONG KONG CLOUD NEXUS TECHNOLOGIES LIMITED. We are committed to providing a safe, reliable, and enjoyable online shopping experience while respecting and protecting your personal information.

This Privacy Notice explains what types of information we collect from and about you when you visit our website, use our services, place an order, contact our customer support team, or interact with us online. It also explains how we use, share, protect, and retain your information, as well as the choices you may have regarding your personal data.

By accessing or using our website and services, you agree to the collection, use, storage, and disclosure of your information as described in this Privacy Notice. If you do not agree with this Privacy Notice, please do not use our website or services.

1. What Information Do We Collect?

Pawkiva may collect information from or about you in the following ways:

Information You Provide to Us

We may collect personal information when you:

  • Place an order on our website

  • Create or update an account

  • Subscribe to our email list or promotions

  • Contact our customer support team

  • Submit a review, survey, or feedback form

  • Participate in a promotion, giveaway, or campaign

  • Communicate with us through email, phone, text, or online forms

This information may include your name, email address, phone number, billing address, shipping address, payment-related details, order information, and any other information you choose to provide.

Order and Transaction Information

When you make a purchase, we collect information necessary to process, fulfill, and deliver your order. This may include your billing details, shipping address, purchased items, payment confirmation, transaction history, and customer service records.

Information You Provide About Others

If you send a product to another person or provide another person’s delivery information, we may collect that person’s name, shipping address, phone number, or email address in order to complete the transaction.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect certain information through cookies, pixels, log files, analytics tools, and similar technologies.

This may include:

  • Browser type

  • Device type

  • IP address

  • Operating system

  • Pages viewed

  • Links clicked

  • Time spent on our website

  • Referring website or source

  • Shopping cart activity

  • Email interactions

  • General location information

This information helps us improve our website, understand customer behavior, personalize your shopping experience, measure advertising performance, and protect our website from fraud or misuse.

Information from Third-Party Sources

We may receive information from third-party service providers, payment processors, logistics partners, advertising platforms, analytics providers, or social media platforms when permitted by law and your privacy settings.

2. How Do We Use Your Information?

Pawkiva may use your information for the following purposes:

  • To process and fulfill your orders

  • To confirm payments and prevent fraud

  • To arrange shipping, delivery, returns, refunds, or exchanges

  • To provide customer support

  • To respond to your questions, requests, or complaints

  • To send order updates, shipping notifications, and service messages

  • To improve our website, products, services, and shopping experience

  • To personalize product recommendations, content, offers, and promotions

  • To send marketing emails or text messages, where permitted

  • To analyze website performance and customer behavior

  • To protect the security and integrity of our business

  • To comply with legal obligations, regulations, and law enforcement requests

  • To enforce our Terms of Service, policies, and rights

We may also use aggregated or anonymized information for analytics, business planning, marketing, and operational improvements.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, web beacons, tags, scripts, and similar technologies to enhance your browsing and shopping experience.

Cookies help us:

  • Keep items in your shopping cart

  • Remember your preferences

  • Improve website performance

  • Understand how visitors use our website

  • Measure marketing campaign effectiveness

  • Show relevant advertisements

  • Help prevent fraud and improve security

Types of Cookies We May Use

Strictly Necessary Cookies
These cookies are required for the website to function properly, such as shopping cart, checkout, account login, and security features.

Performance Cookies
These cookies help us understand how customers use our website so we can improve performance and usability.

Functional Cookies
These cookies remember your preferences, such as region, currency, or saved settings.

Targeting and Advertising Cookies
These cookies may be used to deliver relevant ads and measure advertising performance across websites and platforms.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality and your shopping experience.

4. Third-Party Analytics and Advertising

We may work with third-party analytics and advertising partners to better understand how customers use our website and to improve our marketing.

These partners may collect information through cookies, pixels, or similar technologies. They may use this information to provide measurement services or show you more relevant advertisements.

You can learn more about managing advertising preferences through:

Your browser or device may also allow you to control advertising and privacy settings.

5. How Do We Share Your Information?

Pawkiva may share your information with trusted parties when necessary to operate our business and provide services to you.

Service Providers

We may share information with third-party companies that help us with:

  • Payment processing

  • Order fulfillment

  • Shipping and logistics

  • Customer support

  • Email and SMS communication

  • Website hosting

  • Data analytics

  • Advertising and marketing

  • Fraud prevention

  • IT and security services

These service providers are only authorized to use your information as needed to perform services on our behalf.

Business Partners

We may work with selected business partners for promotions, campaigns, loyalty programs, or marketing activities. When required, we will disclose relevant information about how your information is collected and used.

Legal and Safety Purposes

We may disclose information when we believe it is necessary to:

  • Comply with applicable laws or regulations

  • Respond to legal requests or government authorities

  • Protect our rights, property, safety, customers, or business

  • Prevent fraud, abuse, unauthorized transactions, or security risks

  • Enforce our Terms of Service and other policies

Business Transfers

If our business is involved in a merger, acquisition, reorganization, sale of assets, financing, bankruptcy, or similar transaction, your information may be transferred as part of that transaction.

Aggregated or Anonymous Information

We may share aggregated, anonymized, or non-identifiable information for analytics, marketing, research, or business purposes. This information cannot reasonably be used to identify you personally.

6. Text Marketing and Notifications

If you provide your phone number at checkout, subscribe to SMS updates, or otherwise opt in to receive text messages from Pawkiva, you may receive order updates, abandoned cart reminders, promotional messages, or customer service communications.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by following the unsubscribe instructions in the message or by contacting us at:

support@pawkiva.com

Please note that even if you opt out of marketing messages, we may still send you necessary transactional or service-related communications about your order.

7. Your Choices and Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Request restriction of certain processing activities

  • Object to certain uses of your information

  • Opt out of marketing communications

  • Withdraw consent where processing is based on consent

To submit a privacy request, please contact us at:

support@pawkiva.com

We may need to verify your identity before processing certain requests. We may also retain information where required or permitted by law, such as for fraud prevention, legal compliance, dispute resolution, or recordkeeping.

8. Marketing Communications

If you subscribe to our email list or make a purchase from us, we may send you promotional emails, product updates, special offers, or other marketing communications.

You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link included in our emails.

You may also contact us at:

support@pawkiva.com

Please note that you may still receive transactional emails related to your orders, shipping updates, returns, or customer service requests.

9. California Privacy Rights

If you are a California resident, you may have certain rights under applicable California privacy laws, including the right to request information about how we collect, use, disclose, or share personal information.

To submit a California privacy request, please email us at:

support@pawkiva.com

Please include “California Privacy Request” in the subject line and provide enough information for us to verify and process your request.

We will respond to valid requests as required by applicable law.

10. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that a child under 13 has provided personal information to us, we will take reasonable steps to delete such information.

If you believe a child has provided us with personal information, please contact us at:

support@pawkiva.com

11. Data Security

We take reasonable administrative, technical, and physical measures to help protect your personal information.

When you enter sensitive information, such as payment information, it is transmitted using secure technology where applicable. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account login details confidential and for notifying us immediately if you suspect unauthorized access to your account.

12. Third-Party Websites

Our website may contain links to third-party websites, apps, platforms, or services that are not operated by Pawkiva.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

13. International Data Transfers

Pawkiva is operated by HONG KONG CLOUD NEXUS TECHNOLOGIES LIMITED.

Because we work with international service providers, your personal information may be processed, stored, or transferred in countries or regions outside your place of residence, including but not limited to Hong Kong, the United States, Canada, the United Kingdom, the European Economic Area, and other regions where our service providers operate.

By using our website and services, you understand that your information may be transferred internationally in accordance with this Privacy Notice and applicable laws.

14. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Notice, including to provide services, process orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

When personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable laws and business requirements.

15. International Users

If you access our website from outside Hong Kong, please note that your information may be transferred to, processed in, and stored in countries where privacy laws may differ from those in your location.

By using our website, you consent to the transfer and processing of your information as described in this Privacy Notice.

16. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, services, legal requirements, or business operations.

Any updates will be posted on this page. Your continued use of our website after changes are posted means you accept the updated Privacy Notice.

We encourage you to review this page periodically.

17. Contact Us

If you have questions, concerns, complaints, or requests related to this Privacy Notice or how your personal information is handled, please contact us:

Brand: Pawkiva
Company Name: HONG KONG CLOUD NEXUS TECHNOLOGIES LIMITED
Email: support@pawkiva.com
Phone / Text: +1 (747) 223-8678
Business Address:
SUITE C, RM 39, 10/F, GRAND INDUSTRIAL BUILDING,
159-156 WO YI HOP ROAD, KWAI CHUNG NT

We will do our best to respond to your request as quickly as possible.